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PRIVACY POLICY


We appreciate your trust whenever you place an order or sign up with us. We secure your personal information, order history, and other records. Your personal information will not be misused by Padizone or any of its affiliates!

Please keep in mind that we don't sell or offer any services outside of India, even though you can look at some parts of the Platform without signing up. The Privacy Policy, Terms of Use, and any service or product terms and conditions applicable to this Platform, as well as any relevant product/service terms and conditions, apply to you when you visit this Platform, provide your information, or use the Platform's products and services. You agree to be bound by Indian laws, including data protection and privacy laws, but not limited to them. If you do not agree, please do not use our Platform.

 

This is our very strict privacy policy:

Data Collection


Our Site collects information about your identity, demographics, and how you use it. Our information may include, but is not limited to, the information you provide us when you sign up/register or use our Platforms, such as your name, date of birth, address, telephone/mobile number, email address, occupation, and other information that you provide in order to prove your identity. If you want to get a refund for a COD order, you will need to give information about your bank account.

To establish your identity in case you lose access to your account and are not able to authenticate via other means such as OTP/password, we may also require you to provide your PAN, GST number, government-issued ID cards and Know-Your-Customer (KYC) details.

We may track your buying behavior, preferences, and other information on our Site. To better understand and serve our users, we use this information to research their demographics, interests, and behavior. Information is compiled and analyzed in aggregate. A URL you just came from, the following URL you visit, information about your computer and mobile browser, and your IP address may be collected.

 

Usage


Our services are provided with the help of personal information. Your personal information is used to process orders, enhance the customer experience, resolve disputes, troubleshoot problems, promote a safe service, collect payments, and measure consumer interest in our products. Our terms and conditions must be enforced to prevent errors, fraud, and other criminal activities. Our Platform collects and analyses demographic and profile data about our users' activities to continuously improve our products and services.

The IP address you provide helps us diagnose server problems and administer our Site. As well as identifying you, your IP address is also used to gather broad demographic information about you.

 

Data Retention


As applicable law requires, we retain your personal information for as long as necessary to fulfill the purposes for which it was collected. However, if we believe it is necessary to prevent fraud or future abuse, or if required by law, we may have data about you.Your information may still be kept, but in a way that makes it anonymous, so that it can be used for research and analysis.

 

Data Deletion Request


By sending an email to info@padizone.com , users can request to delete their account, after which they will no longer be able to access it. Invoices, billing details, delivery address, and payment/refund histories may not be deleted as required by applicable law and to prevent fraud.

 

DND


You may receive transactional SMS and calls on registered mobile/landline numbers with us related to your account/orders placed on our website. All the calls/SMS will be related to transactions performed on our website.

You may be sent promotional SMS related to offers/products on our Site. You may click on the unsubscribe link provided on those SMS if you wish not to receive them.

 

Advertising


We may use the personalized advertising and retargeting features of ad platforms like Google AdWords, Facebook, or any other ad platform. For this purpose, we may share email addresses, phone numbers or other personal details in encrypted hash form, used solely to match profiles to deliver a better-personalized ad experience. All third-party sites will not receive your personal information in clear text.

 

Legal issues


The information may be requested from us if a transaction involves a legal dispute (usually credit card fraud). It may be necessary for us to provide information in such cases. When this happens, our policy is to first get in touch with the customer (via the method they prefer) to tell them about our legal obligations.

The majority of these issues occur as a result of credit card fraud. As a result, such information sharing would help protect your account and business with us.

If requested by any government department, such as the IRS, we may share information about your order and personal information. Department of Sales Tax.

Padizone will not be liable for any loss, damage, or misuse of User Information if such loss, damage, or misuse is attributable to a Force Majeure Event. Padizone is not responsible for Force Majeure Events that are out of its control. Fire, flood, explosion, acts of God, civil commotion, strike, lockout, or any other form of industrial action; riots, insurrections, wars, acts of government; power failure; sabotage; computer hacking; unauthorised access to computer data and storage devices; system failure; viruses, attacks, bugs, crashes; security breaches; and encryption are examples of such events.

 

Links to other sites


You may be able to collect personally identifiable information about you when you visit other websites linked to our Site. Such pages will be clearly recognizable in the browser URL and will not carry the logo of the Padizone. These websites are independent of us and we are not responsible for their policies or actions.

Padizone does not require any such links (other than the one to our payment gateway provider). Our priority is to keep your experience with us as private as possible.

We work with a payment gateway provider that has previously managed millions of secure payment transactions. If you want to learn more about their security standards, you can visit their FAQ page. On their website, they have a Privacy Policy.

There may be links on our Site from advertisers, and we assume no responsibility for the consequences of being redirected to their sites.

 

Merger, Acquisition and Termination of Service


The combined company will use your Personal Information as described in this policy if we merge with or are acquired by another company. If we cease operations, your Personal Information may be transferred to and used by another company offering similar or related products or services.

 

Do Not Track


Whenever we see a "Do Not Track" signal from your browser, we do not alter our Site's data collection or use practices.

 

Data Retention


As long as you do not request us to delete your Order Information from our records, we will keep your Order Information.

 

Changes


As a result of changes in our practices or for other operational, legal or regulatory reasons, we may update this privacy policy from time to time.

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